Unable to Access Services Locally or Connect Devices to the Cloud After Installation and Deployment

If services cannot be accessed or devices cannot connect to the cloud after installation and deployment, first check the following network issues:

• Check each required port against the port table in “Network Requirements” to ensure that access is allowed.
• If the service is accessible locally on the server but external access times out, check firewall and security group policies.
• If a port connection or ping test fails, check network connectivity and related access policies.

Contact your network IT team to review the network environment, firewall policies, and server virtualization configuration together.